Having trouble registering?
If you have tried to register for MyAccount and have not been able to do so, some checks you can do are:
- Email Address - this needs to be unique, so if your partner or other household member has already used it to register for MyAccount, you will need to use a different one
- Password - this needs to have at least 10 characters, including one captial letter, one number and one special character (for example ! or ? or @)
- Payment reference number - this will be shown on previous rent statements
- Date of Birth - must be for the tenancy holder and must be in DDMMYYYY format
If you are still unable to register, let us know by filling in the form below.I am having trouble registering